Focus Forum: The Money Adviser Network from the Money and Pensions Service

Focus Forum Details:

Date: TUESDAY 8th NOVEMBER 2022
Time: 11 AM - 12-noon
Maximum number of participants: 30
Who is this for? This event is intended for anyone supporting clients in debt who want to learn more about referrals to the Money Adviser Network.

#	Topic	Facilitator(s)
1	Welcome and Introductions	Benedict van der Linde, Wiltshire Money Partnerships Manager, Wiltshire Money
2	Facilitated Discussion (topic outline): The Money Adviser Network (MAN) is a free, government-sponsored partnership opportunity for creditors in the public, private and third sectors. The MAN seeks to simplify how customers in financial difficulty access free regulated debt advice. Customers are referred through a virtual contact centre (VCC) – providing a single entry point to a panel of debt advice agencies. The VCC directs customers to an agency with the capacity to help immediately. The MAN has been designed in partnership with creditors and with three leading debt charities to complement any existing referral arrangements with local or national debt advice agencies. Demand for local debt advice usually exceeds supply, so the MAN VCC can provide additional debt advice capacity for creditors allowing local services to concentrate on those most needing face-to-face support.	Paul Fox, Regional Partnership Manager - South West, Money & Pensions Service
3	Focus Forum close	Benedict van der Linde, Wiltshire Money Partnerships Manager, Wiltshire Money