Welcome to the Wiltshire Money website.
You will find information about who we are and what we do.
In the last year Wiltshire Money has engaged with many members of staff and over 130 organisations.
Wiltshire Money provides a regular EBulletin, which contains useful information and resources for staff. Find Wiltshire Money E Bulletins by Clicking here
For links to further information see our Helpful Resources Section by clicking here. You will find useful links to further information for example looking after your Mental Health during the Coronavirus outbreak and links to Benefits Calculators
We host regular forums and training events to help up-skill staff and keep them informed of any changes which impact on their clients’ financial capabilities.
We have an ‘Ask Wiltshire Money’ service which enables front line staff to contact Wiltshire Money for help finding the appropriate organisations/support for their clients.
Use the ‘Shout Out’ page to let us know about your events and changes and updates to your service.
We don't want you missing out, so if you forgot to sign back up or are new to Wiltshire Money, you can join our mailing list by contacting me at Wiltshire money - Get in touch by contacting me on 07376 055 831 or email
Below are some of the good reasons to join our mailing list.
A new Report by Citizens Advice "New Year, Same Arrears" looks at the impact of the pandemic on private renters. They’re disproportionately likely to have fallen into financial difficulty and also have less savings to use as a safety net. As a result, many are struggling to pay their rent. Half a million people are behind on their rent because of the pandemic. In addition 58% of people who are currently behind on rent weren’t in arrears before the crisis.
Without support renters face unmanageable debt and the threat of eviction. The Report makes 2 main recommendations:
A legal ban on bailiff action and a pause on all possession proceedings during the national lockdown in England, and in tiers 2 and above, beyond 11 January.
A national programme of loans and grants to help people in England who have fallen behind on rent due to the pandemic.
Update: The government has extended its ban on enforcing evictions during the coronavirus pandemic until “at least” 21 February 2021. While courts will be able to process cases and eviction notices can be issued, bailiffs will not be able to enact them until 22 February at the earliest, except as now in extreme cases such as anti-social behaviour
Latest Job Vacancies
Help to Claim - Best Practice Lead
Salary : £28,560 F.T.E for up to 0.8 FTE £23,157
Hours : 30 hours per week
Term: Fixed until 31st March 2022
Wiltshire Citizens Advice is part of the network which delivers the Help to Claim Service which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives. As part of this, there is a national network of Best Practice Leads, to gather and share learning about how Universal Credit and the Help to Claim service is performing, develop relationships with relevant local stakeholders and share ideas and best practice. The role will work across a Jobcentre Plus district in Dorset, Hampshire, WIltshire and the Isle of Wight area to improve people’s experience of Universal Credit and Universal Support as well as feed into the wider Best Practice Lead network and work of national Citizens Advice. You can be based anywhere in the region but must have the ability to travel to Wiltshire approximately 1 day per week.
Closing date for applications: 1st February 2021 5pm
Interviews: 11th February 2021 - online
We do not accept CV’s as part of the recruitment process
We welcome and encourage expressions of interest form all backgrounds and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic people , as they are currently under represented in our workforce.
Latest training events
Benefits Training Company (BTC)
For interactive, professional input on how to best support people with welfare benefits issues, try booking onto one of the BTC live, modular online training courses.
For BTC Online Benefits Training available until April 2021 Click here
Policy in Practice Webinars. including flexible collection policies for Council Tax debt and "watch on demand webinars" including a Policy Review of 2020 and a look forward to 2021.
DWP - Skills Toolkit
More free courses have been added to The Skills Toolkit, with topics including getting the most out of Microsoft Outlook, introductions to finance and bookkeeping and understanding how computer networks operate.
The online learning platform is available to everyone and provides easy access to a selection of high-quality digital and numeracy courses, which can help people build up their skills, progress in work and boost their job prospects.
Acas have a number of online training modules such as "Mental Health", "Redundancy" and "Contracts, Hours and Pay". Acas experts run regular webinars on employment law topics and employment relations They're free to join, you just need to register in advance. You can view previous webinars and subject to available spaces, you can Register for upcoming webinars.
Mental Health First Aid (MHFA) England have adapted their training courses so they can be accessed remotely, either through online instructor delivery or with digital only content.
Next Wiltshire Money Forum date tbc winter/spring 2021
You can Email us to let us know if your organisation would like to present ("Virtually" if necessary) at a future Wiltshire Money Forum. We are always looking for volunteers!
Wiltshire Money Forum - November 2020 - the winter Wiltshire Money Forum was a "Virtual Conference"
The Virtual WM Forum took place w/c 9th November to coincide with "Talk Money Week" On the Monday, WM Members were invited to drop-in and say “hello”. It was good to hear our member’s latest news; including Wendy who gave us an update on the work of Stop Loan Sharks - Illegal Money Lending Team
WM Members dropped in to a discussion and Q&A on 12th November.The theme was "Support initiatives and Covid" We heard from various guest speakers, including from Wessex Water, Swan Advocacy, Family Learning Team, Healthwatch and TV Licensing about their positive local initiatives and schemes that are there to support our communities financially and emotionally at this difficult time.
The November virtual WM Forum Agenda with lots of useful links, service updates, presentations and topical information is still available HERE for the next few weeks.
Wiltshire Money Forum - July 2020 - the summer Wiltshire Money Forum was a "Virtual Conference"
Thank you to all those who attended the event -22 delegates. This meet provided an opportunity for discussion and for members to ask questions around topical issues on Housing, Council Tax, Employment issues & Furlough. We had 22 members join the call and a range of issues were discussed from Housing re-possession to Discretionary Housing payment rules and Redundancy questions
The "Virtual Agenda" is available to view here The agenda provides links to presentations, useful contacts and information about housing, employment, debt etc. The Agenda will be available on this website for a while so that Wiltshire Money members can browse the links and information in their own time.
Wiltshire Money Forum - December 2019
Thank you to all those who attended the event. The event was attend by 27 delegates.
You can find the presentations here. The presentations include Wiltshire Council’s updated Discretionary Housing Payment (DHP) Policy 2019. The scheme can offer Housing Benefit customers short term financial assistance with their housing costs during periods of particular need. Housing costs can include help towards rent, tenancy start up costs, and moving costs.
In addition, the trainer contact details for the "Gambling Awareness" session if you have any questions or requests for further training are included in the presentation slides
Wiltshire Money Forum - September 2019
Thank you to all those who attended the event. The event was attend by approx 41 delegates. You can find the presentations here
All Presentations from earlier forums can be found on a separate web page by clicking here
Training and Events
See below for details of current training opportunities and feedback from previous events
Future training events
No training events are scheduled at this time
Previous training Events
Bitesize Session - Employment Law for Money Advisers 20th October 2020
This free session took place online with 25 WM members and a chance to ask an Employment Lawyer questions on topics such as:
The feedback was very positive with delegates saying it was very informative and helpful.... "That was excellent! Thanks for organising it and please let Paul know how enlightening that was - He's made the subject seem so much less daunting..."
Wiltshire Money - 1 day Universal Credit in Practice Course on the 5 February 2020.
“Very experienced and engaging trainer. I will definitely use the information we covered and the resource pack”
The course, run by the Benefits Training Company, provided an update for those working with clients in receipt of UC. A total of 16 delegates, from a range of organisations, attended the training. 81% of delegates said they would certainly go on to use the information given to them and 100% of the delegates rated the course rated the Course 8/10 or above.