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Latest News...

The Virtual WM Forum took place w/c 9th November to coincide with "Talk Money Week" 

The virtual agenda with lots of useful links, service updates, presentations and topical information is still available HERE for the next few weeks.

On the Monday, WM Members were invited to drop-in and say “hello”. It was good to hear our member’s latest news; including Wendy who gave us an update on the work of Stop Loan Sharks - Illegal Money Lending Team

WM Members dropped in to a discussion and Q&A on 12th November.The theme was "Support initiatives and Covid" We heard from various guest speakers, including from Wessex Water, Swan Advocacy, Family Learning Team, Healthwatch and TV Licensing about their positive local initiatives and schemes that are there to support our communities financially and emotionally at this difficult time.

We also discussed training and learning needs, so....If you have an idea for a bitesize training session, anything that will help you and/or your team cope with this fast changing environment, please let me know at

Latest Job Vacancies

Wiltshire Citizens Advice - Trainee Debt Adviser

Salary: £20,129  plus 6% pension contribution a

Hours:  37 hours

Term: 31st March 2021 with possibility of extension to December 2021

Annual Leave:  33 days (inc bank holidays) pro rata

Base Location: Wiltshire

Wiltshire Citizens Advice is looking for someone to train in and deliver a good quality debt advice service to clients, with due regard to the aims, policies and procedures of the organisation .No prior experience in debt advice is required so this is a fantastic opportunity to develop and enhance new skills.

 We want people who are passionate about giving an effective service to those most in need. You will need to demonstrate that you can engage skilfully with clients, highly motivated strong team player with excellent interpersonal and organisational skills check our website to download an application pack at www.wiltshirecitizensadvice.org.uk  or alternatively contact   Telephone 01249 474063

Closing date: 12th November 2020

Interviews:Wednesday 18th November 2020

We do not accept CVs as part of the recruitment process

Citizens Advice recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.

 Wiltshire Citizens Advice - Pension Wise Service Delivery Manager

Hours: 22.5 - 30 hours per week

Salary: £32,000 tbc full time equivalent

Annual leave: 33 days pro rata including Bank Holidays

Fixed Term: Until 31/03/2022 with possible extension beyond this end date

Wiltshire Citizens Advice is looking for someone to manage our pension wise guiders and administrators. Reporting to our Chief Executive Officer you will assume the line management responsibility for project staff whilst working closely with project funder to ensure agreed project outcomes are met. You will possess a high level of communication skills and be able to demonstrate the ability to work effectively in a fast paced setting. If you are interested in working in a stimulating environment where no two days are the same whilst making a tangible contribution to the wider community why not check the website for further details. https://www.citizensadvicewiltshire.org.uk/maggiefalcone@citizensadvicewiltshire.org.uk

Telephone 01249 474063

Closing date: 25th November 2020

Interviews: Week commencing 6th December 2020

We do not accept CVs as part of the recruitment process. Citizens Advice recognises the positive value of diversity, promotes equality and challenges discrimination.We welcome and encourage job applications from people of all backgrounds.

Building Bridges Administrator

Click here for more details and how to apply

Hours: 18.5 hours per week                Location: Flexible with the ability to travel across Wiltshire and Swindon. 

Salary: £17,893.00 per annum (pro rata), plus 6% pension contribution after 3 months

Annual Leave:  33 days (inclusive of bank holidays)  Term: June 2021

The Building Bridges programme supports people across Swindon and Wiltshire who are facing significant challenges in being able to develop their skills, access education or move towards the world of work. The programme is jointly funded by The National Lottery Community Fund and the European Social Fund.

Closing date: 6th November 2020

Interviews: Week Commencing 16th November 2020

Latest training events 

Future "Bitesize" Q&A/Training sessions - your views 
These (free to join, 30-60 minute ) sessions will be run, by WM, in a Q&A based format with, where possible, subject experts/knowledable speakers.
 It would be great to have your views and your feedback on what topics you would like to see covered. Please email me or contact me at Wiltshire Money with your ideas and suggestions

The current Coronavirus situation has meant that face to face and group training events have largely been cancelled. Virtual presentations, training and webinars are all still taking place, however. See below links to relevant updates and information that I hope you will find useful

Benefits Training Company (BTC)

For interactive, professional input on how to best support people with welfare benefits issues, try booking onto one of the BTC live, modular online training courses.

For BTC Online Benefits Training available until February 2021 Click here

Could you spot a loan shark "Stop Loan Sharks" free 45 minute online training. Click here for dates & details

Wiltshire Citizens Advice (WCA)  have recently provided a PP Presentation for Building Bridges on  Benefits changes since COVID-19. You can view it here

DWP - New Skills Toolkit Course

More free courses have been added to The Skills Toolkit, with topics including getting the most out of Microsoft Outlook, introductions to finance and bookkeeping and understanding how computer networks operate.

The online learning platform is available to everyone and provides easy access to a selection of high-quality digital and numeracy courses, which can help people build up their skills, progress in work and boost their job prospects.

Housing Systems  Housing Systems have put together an e-learning module on Coronavirus and BenefitsThis is freely available to everyone. The team encourage you to share it with colleagues in other roles, such as housing workers or social workers, who might find it helpful too. The module can be found here - https://www.housingsystems.co.uk/COVID-19/E-Learning

You can also register for a number of webinars from Policy in Practice Webinars. including a recap of the major benefit changes since Coronavirus, Council Tax Support Schemes and SE Surplus Earnings.  

 Acas  run regular webinars on employment law topics and employment relations. They're free to join, you just need to register in advance. You can view previous webinars and subject to available spaces, you can Register for upcoming webinars such as  'Furlough leave: the HMRC Job Retention Scheme'

Mental Health First Aid (MHFA) England have adapted their training courses so they can be accessed remotely, either through online instructor delivery or with digital only content.  

Next Wiltshire Money Forum

See "Breaking News" st the top of the page.

You can Email us to let us know if your organisation would like to present ("Virtually" if necessary) at a future Wiltshire Money Forum. We are always looking for volunteers! 

Previous Forums

Wiltshire Money Forum - July 2020  - the summer Wiltshire Money Forum was a "Virtual Conference"

Thank you to all those who attended the event -22 delegates. This meet provided an opportunity for discussion and for members to ask questions around topical issues on Housing, Council Tax, Employment issues & Furlough. We had 22 members join the call and a range of issues were discussed from Housing re-possession to Discretionary Housing payment rules and Redundancy questions

The "Virtual Agenda"  is available to view here The agenda provides links to presentations, useful contacts and information about housing, employment, debt etc.  The Agenda will be available on this website for a while so that Wiltshire Money members can browse the links and information in their own time.

Wiltshire Money Forum - December 2019

Thank you to all those who attended the event.  The event was attend by 27 delegates. 

You can find the presentations here. The  presentations  include Wiltshire Council’s updated Discretionary Housing Payment (DHP) Policy 2019. The scheme can offer Housing Benefit customers short term financial assistance with their housing costs during periods of particular need. Housing costs can include help towards rent, tenancy start up costs, and moving costs.

In addition, the trainer contact details for the "Gambling Awareness" session if you have any questions or requests for further training are included in the presentation slides

Wiltshire Money Forum - September 2019

Thank you to all those who attended the event.  The event was attend by approx 41 delegates.  You can find the presentations here

 All Presentations from earlier forums can be found on a separate web page by clicking here

 Training and Events

See below for details of current training opportunities and feedback from previous events

Future training events 

No training events are scheduled at this time

Previous training Events 

Bitesize Session - Employment Law for Money Advisers 20th October 2020

This free session took place online with 25 WM members and a chance to ask an Employment Lawyer questions on topics such as:

  • Redundancy Pay, Notice Pay, Holiday Pay
  • Unpaid Wages
  • When to check for Discrimination
  • Sick Pay rules
  • Flexible Working , the Furlough Scheme Introduction to ACAS,  Introduction to Employment Tribunal.

The feedback was very positive with delegates saying it  was very informative and helpful.... "That was excellent! Thanks for organising it and please let Paul know how enlightening that was - He's made the subject seem so much less daunting..."

Wiltshire Money - 1 day Universal Credit in Practice Course on the 5 February 2020. 

“Very experienced and engaging trainer. I will definitely use the information we covered and the resource pack”

The course, run by the Benefits Training Company, provided an update for those working with clients in receipt of UC. A total of 16 delegates, from a range of organisations, attended the training. 81% of delegates said they would certainly go on to use the information given to them and 100% of the delegates rated the course rated the Course 8/10 or above.