Focus Forum: Support with Water Bills

Focus Forum Details:

Date	Tuesday, 3rd of June 2025
Time	1400 - 1500
Maximum number of participants	30
Who is this for?	This Focus Forum is a collaboration between Wessex Water’s Community Outreach and Social Policy Teams, aimed at organisations working with clients dealing with utility debts or struggling to make payments.

#	Item	Facilitator(s)
1	Welcome and Introductions	Benedict van der Linde, Wiltshire Money Partnerships Manager, Wiltshire Money
2	Facilitated Discussion (suggested topics): Introduction to Community Drop-ins: how they work, when and where. What issues are you seeing out in the community when it comes to water bills? What impact do face-to-face conversations have in the community Introduction to the Social Policy Team: What do we do? How can Wessex Water support customers with their water bills. What support provision do organisations already have in place for affected individuals? What challenges are involved in engaging with affected individuals, and how can these be overcome?	Alex Cooper and Laura Gowers, Community Outreach Coordinators, Wessex Water and Jack Sanders, Wessex Water Social Policy Manager, Wessex Water
3	Focus Forum close	Benedict van der Linde, Wiltshire Money Partnerships Manager, Wiltshire Money