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Helpful Resources

Please see below a selection of helpful resources to support you. If there is something which you think should be added, please email your suggestion to . 

Mental Health and Coronavirus

Public Health England (PHE) "Guidance for the Public on the mental health and wellbeing aspects of the Coronavirus" 

Mental Health Foundation "Looking after your Mental Health during the Coronavirus outbreak"

MIND "Coronvirus and your Wellbeing"

Samaritans have also published advice if you are worried about your Mental Health during the Coronavirus outbreak

Further Mental Health Toolkits and Sources of Support

Click here for information from MIND aimed at helping friends, family, carers and others to give support and take care of themselves too.

Click here for MIND's Guide to Support and Services. This is a useful A-Z for a range of Mental Health issues

Public Health England's "Every Mind Matters" aims to make it easier for everyone to look after their own wellbeing and improve their mental health, by providing a digital hub full of advice, tips and resources and a new online tool to help everyone create their own action plan.

Click here for details of how to access Re-Think's "Mental Health in the Workplace Employers' Toolkit". It aims to help support employers to develop the  knowledge to support the mental health of their  workforce.

How are you feeling today NHS? A toolkit to check your own wellbeing or speak to and support colleagues with their emotional wellbeing ...

eLearning,MIND's Mental Health for Small Workplaces aims to build confidence in thinking and talking about mental health.

MoneySavingExpert's Free Guide to Mental Health and Debt (download) covers how to handle debts when unwell, work with banks, free debt counselling, whether to declare a condition and more.

PIP mobility and Mental Health - the rules for getting the Personal Independence Payment (PIP) mobility component have changed. You can now apply for it if you have a mental health condition that makes it difficult for you to plan or take a journey.

Benefit Calculators

Make sure you're not missing out on benefits with our these free online checkers




Grant Search

Find out if money is available for specific issues

Claim a grant through the Self-Employment Income Support Scheme

Apply for a Test and Trace Support Payment

Turn2Us Grant search

Access to work grant

Disabled Facilities Grant

Sure Start Maternity Grant

Grants to help pay energy bills

Help for home improvements 

Useful advice and definitions

Universal Credit Glossary

Benefit Cap guide

Banking Resources

Information about opening a bank account

MoneySavingExpert's Guide to opening a Basic Bank Account. A guide to the best basic bank accounts for people with poor credit who can't get (or don't want) standard bank accounts. 

How to open a Bank account

 Other resources

Paying for Residential Care - Age Uk

Help with your PIP claim 

More Information about claiming PIP

Universal Credit Guidance and Information from Gov.uk


Wiltshire Money News


Latest News...

New MoneyGuiders Programme

On 18th May,  Wiltshire Money (in collaboration with Money and Pensions Service (MaPs) ran an online 1 hour introductory session on the new "MoneyGuiders Programme". The session was really well attended by 24 Wiltshire Money members from a wide range of local organisations, with Housing Associations, Council Teams and local voluntary/charitable organisations all taking part

The (Free) MoneyGuiders programme aims to provide front line workers (in the non regulated money advice sector) with the skills, knowledge and behaviours required to deliver impartial guidance on money management and financial wellbeing. The programme can also be used at a strategic level to determine the the level/type of money advice and guidance an organisation will deliver and to help set up staff training and action plans.

You can find out more about MoneyGuiders here on the MaPs Website. If you couldn't attend the session but are still interested in finding out more and seeing how you or your organisation can get involved and benefit by being involved you can email MaPs directly at .

Wiltshire Money Forum - Summer 2021

The date of the next Summer Wiltshire Money Forum has not yet been confirmed. Watch this space or check out the regular Wiltshire Money Updates.

Remember that you can Email us to let us know if your organisation would like to present ("Virtually" if necessary) at a future Wiltshire Money Forum. We are always looking for volunteers! 

Trussell Trust "Together for Change" Strategic Plan 2020-2025  

There was an 89% increase in need for emergency food in April 2020 (compared to the same month in 2019). The storm caused by the pandemic has swept more and more people into destitution. The Trussell Trust's vision is for "a UK without the need for food banks". This vision is backed up by a five year strategic plan setting out how they hope to achieve this. See the Trussell Trust's "Together for Change" here 

Evictions Ban 

A  Report by Citizens Advice "New Year, Same Arrears" looks at the impact of the pandemic on private renters. They’re disproportionately likely to have fallen into financial difficulty and also have less savings to use as a safety net. As a result, many are struggling to pay their rent. Half a million people are behind on their rent because of the pandemic. In addition 58% of people who are currently behind on rent weren’t in arrears before the crisis. 

Update: The government has announced that the ban on bailiffs taking possession of properties in England will be further extended until 31 May 2021.  

Latest Job Vacancies

Wiltshire Citizens Advice

Paid Advice Projects Manager

Hours: 0.5 to 1 F.T.E (negotiable)
Salary: £29,717.00 full time equivalent
Annual leave: 33 days pro rata including Bank Holidays
Fixed Term: Initially until 31/03/2022 with possible extension beyond this end dateHours: 0.5 to 1 F.T.E (negotiable)          

Wiltshire Citizens Advice is looking for someone to manage our paid advice projects. Reporting to our Head of Service Delivery you will assume the line management responsibility for project staff whilst working closely with multiple stakeholders to ensure agreed project outcomes are met.

You will possess a high level of communication skills and be able to demonstrate the ability to work effectively in a fast paced setting. You will be adept at managing change and meeting quality standards in line with local and national expectations.

If you are interested in working in an interesting and stimulating environment where no two days are the same whilst making a tangible contribution to the wider community why not check our website for further details. https://www.citizensadvicewiltshire.org.uk/

Telephone 01249 474063

Closing date: 14th June 2021

Interviews: 23rd June 2021

We do not accept CVs as part of the recruitment process

Wiltshire Citizens Advice 

Project Caseworker

Hours: 21 hours per week (working pattern by agreement with successful candidate)

Location: Flexible within Wiltshire with the ability to travel countywide.

Salary: £24,143 per annum pro rata plus 6% pension contribution after 3 months

Annual Leave: 33 days (inclusive of bank holidays), pro rata

 Wiltshire Citizens Advice is looking for a flexible project caseworker with a Debt and Benefits advice background. You will have a thorough knowledge of the law and practice relevant to money and welfare benefits advice along with a proven track record of delivering high quality advice and management of a complex caseload. We would like you to be a qualified Debt Relief Order Intermediary but a willingness to undergo the training is more important. You will have an empathy and commitment to work within the aims, principles and policies of the Citizens Advice service and can identify with our values to be fair, responsible and professional. 

If you are interested in working in an interesting and stimulating environment whilst making a real difference to the wider community check our website at www.citizensadvicewiltshire.org.uk/ for further details or to download a pack. Alternatively contact Maggie Falcone at  Telephone 01249 474063

Closing date: Monday 7 th June 2021

Interviews: Wednesday 16 th June 2021

Latest training events 

Vulnerable Client - spotting the signs   23 June 2021 (Course NOW FULL)

This 3 hour online training session delivered by PayPal looks at helping advisers identify  signs of client vulnerability promptly and advise on how to appropriately respond and support people.

BTC Webinar for Wiltshire Money Members and WCA staff/volunteers
On 11th March  2021 Wiltshire Money & WCA ran a free one hour webinar in collaboration with the Benefits Training Company. This informative webinar covered recent benefit updates (for instance impact of 2021 Budget ) and relevant issues such as UC & SDP (Severe Disability Preminum) and  recent caselaw decisions. The webinar proved very popular with 60 WM Members and WCA staff and volunteers attending. If you didnt get a chance to attend click here to view again (Link available until 01/04/21)
Future "Bitesize" Q&A/Training sessions - your views 
These (free/minimal cost, 30-60 minute ) online sessions will be run, by Wiltshire Money, where possible with subject experts/knowledable speakers.
 It would be great to have your views and your feedback on what topics you would like to see covered. If you have an idea for a bitesize training session, anything that will help you and/or your team cope with this fast changing environment, please let me know and email me at
Virtual presentations, training and webinars are all still taking place, however. See below links to relevant updates and information that I hope you will find useful

Benefits Training Company (BTC)

For interactive, professional input on how to best support people with welfare benefits issues, try booking onto one of the BTC live, modular online training courses.

For BTC Online Benefits Training available until April 2021 Click here

Policy in Practice Webinars. including flexible collection policies for Council Tax debt and "watch on demand webinars" including a Policy Review of 2020 and a look forward to 2021.  

DWP - Skills Toolkit 

More free courses have been added to The Skills Toolkit, with topics including getting the most out of Microsoft Outlook, introductions to finance and bookkeeping and understanding how computer networks operate.

The online learning platform is available to everyone and provides easy access to a selection of high-quality digital and numeracy courses, which can help people build up their skills, progress in work and boost their job prospects.

Acas  have a number of online training modules such as "Mental Health", "Redundancy" and "Contracts, Hours and Pay". Acas experts run regular webinars on employment law topics and employment relations  They're free to join, you just need to register in advance. You can view previous webinars and subject to available spaces, you can Register for upcoming webinars. 

Mental Health First Aid (MHFA) England have adapted their training courses so they can be accessed remotely, either through online instructor delivery or with digital only content.  

Previous Forums

Wiltshire Money Forum - March 2021 the spring Wiltshire Money Forum was a "Virtual Conference"

The Spring Wiltshire Money Forum ran during the week of 15th March 2021. The theme and discussions centred around "Coming out of Lockdown, What Next?" The main discussion on 17th March was attended by around 20 members and considered how advice had changed as a result of the pandemic. We also discussed forthcoming developments such as new “Breathing Space” regulations. The guest speakers included Paul Fox, the head of the Government’s Money and Pensions Service in the South West. Ian Brown Head of Wiltshire Council's Revenue and Benefits Team also joined and gave an update on Council tax and DHP in Wiltshire

Wiltshire Money Forum - November 2020 the winter Wiltshire Money Forum was a "Virtual Conference"

The Virtual WM Forum took place w/c 9th November to coincide with "Talk Money Week" On the Monday, WM Members were invited to drop-in and say “hello”. It was good to hear our member’s latest news; including Wendy who gave us an update on the work of Stop Loan Sharks - Illegal Money Lending Team

WM Members dropped in to a discussion and Q&A on 12th November.The theme was "Support initiatives and Covid" We heard from various guest speakers, including from Wessex Water, Swan Advocacy, Family Learning Team, Healthwatch and TV Licensing about their positive local initiatives and schemes that are there to support our communities financially and emotionally at this difficult time.

The November virtual WM Forum Agenda with lots of useful links, service updates, presentations and topical information is still available HERE for the next few weeks.

Wiltshire Money Forum - July 2020  - the summer Wiltshire Money Forum was a "Virtual Conference"

Thank you to all those who attended the event -22 delegates. This meet provided an opportunity for discussion and for members to ask questions around topical issues on Housing, Council Tax, Employment issues & Furlough. We had 22 members join the call and a range of issues were discussed from Housing re-possession to Discretionary Housing payment rules and Redundancy questions

The "Virtual Agenda"  is available to view here The agenda provides links to presentations, useful contacts and information about housing, employment, debt etc.  The Agenda will be available on this website for a while so that Wiltshire Money members can browse the links and information in their own time.

Wiltshire Money Forum - December 2019

Thank you to all those who attended the event.  The event was attend by 27 delegates. 

You can find the presentations here. The  presentations  include Wiltshire Council’s updated Discretionary Housing Payment (DHP) Policy 2019. The scheme can offer Housing Benefit customers short term financial assistance with their housing costs during periods of particular need. Housing costs can include help towards rent, tenancy start up costs, and moving costs.

In addition, the trainer contact details for the "Gambling Awareness" session if you have any questions or requests for further training are included in the presentation slides

Wiltshire Money Forum - September 2019

Thank you to all those who attended the event.  The event was attend by approx 41 delegates.  You can find the presentations here

 All Presentations from earlier forums can be found on a separate web page by clicking here

 Training and Events

See below for details of current training opportunities and feedback from previous events

Future training events 

No further training events are scheduled at this time

Previous training Events 

Bitesize Session - Employment Law for Money Advisers 20th October 2020

This free session took place online with 25 WM members and a chance to ask an Employment Lawyer questions on topics such as:

  • Redundancy Pay, Notice Pay, Holiday Pay
  • Unpaid Wages
  • When to check for Discrimination
  • Sick Pay rules
  • Flexible Working , the Furlough Scheme Introduction to ACAS,  Introduction to Employment Tribunal.

The feedback was very positive with delegates saying it  was very informative and helpful.... "That was excellent! Thanks for organising it and please let Paul know how enlightening that was - He's made the subject seem so much less daunting..."

Wiltshire Money - 1 day Universal Credit in Practice Course on the 5 February 2020. 

“Very experienced and engaging trainer. I will definitely use the information we covered and the resource pack”

The course, run by the Benefits Training Company, provided an update for those working with clients in receipt of UC. A total of 16 delegates, from a range of organisations, attended the training. 81% of delegates said they would certainly go on to use the information given to them and 100% of the delegates rated the course rated the Course 8/10 or above.