WM Home

6th December 2017 Forum

To view the Trussell Trust presentation please click here


13th September 2017 Forum

To view the UC Top Tips presentation please click here

To view the UC Top Tip sheet client here

To view the Public Health Presentation please clich here


15th March 2017 Forum

To view the Adviza presentation please click here

To view the Budget Information, Welfare Reform and Universal Credit presentation please click here

To view the Universal Credit Factsheets and Resources please click here

To view the Individual Voluntary Arrangement presentation please click here

The view the Lloyds Bank presentation please click here


Wiltshire Money News


Latest News...

Wiltshire Money Forum - March 2021

The Spring Wiltshire Money Forum ran during the week of 15th March 2021. The theme and discussions centred around "Coming out of Lockdown, What Next?"

There where two online events and a “Virtual Agenda” published here . (The Agenda is still available and is full of useful links and information). 

The main discussion on 17th March was attended by around 20 members and considered how advice had changed as a result of the pandemic. We also discussed forthcoming developments such as new “Breathing Space” regulations. The guest speakers included Paul Fox, the head of the Government’s Money and Pensions Service in the South West. Ian Brown Head of Wiltshire Council's Revenue and Benefits Team also joined and gave an update on Council tax and DHP in Wiltshire

Trussell Trust "Together for Change" Strategic Plan 2020-2025  

There was an 89% increase in need for emergency food in April 2020 (compared to the same month in 2019). The storm caused by the pandemic has swept more and more people into destitution. The Trussell Trust's vision is for "a UK without the need for food banks". This vision is backed up by a five year strategic plan setting out how they hope to achieve this. See the Trussell Trust's "Together for Change" here 

Evictions Ban 

A new Report by Citizens Advice "New Year, Same Arrears" looks at the impact of the pandemic on private renters. They’re disproportionately likely to have fallen into financial difficulty and also have less savings to use as a safety net. As a result, many are struggling to pay their rent. Half a million people are behind on their rent because of the pandemic. In addition 58% of people who are currently behind on rent weren’t in arrears before the crisis. 

Update: The government has announced that the ban on bailiffs taking possession of properties in England will be further extended until 31 May 2021.  

Latest Job Vacancies

Wiltshire Citizens Advice - General Advisers

Salary: £18,893 F.T.E Plus employer pension contribution of 6% after 3 months

Base Location: Wiltshire

Hours and days : To be agreed   Annual Leave: 33 days per annum (inc bank holidays) pro rata

Fixed Term:  to 31st March  2022 with possible extension beyond this date

Wiltshire Citizens Advice Supports around 15,500 clients every year with a range of advice issues including welfare benefits, debt, housing, employment and discrimination.  If you would like to work in an interesting and stimulating environment where no two days are the same whilst making a tangible contribution to the wider community to download an application please go to www.citizensadvicewiltshire.org.uk 

Closing date for applications: 8th April 2021 with Virtual interviews 26th April 2021   

To discuss this role please contact   maggie ​  

We do not accept CVs as part of the recruitment process. We welcome and encourage expressions of interest form all backgrounds and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce. 

Wiltshire Citizens Advice - Supervisors

Hours:  Flexible (actual hours and working pattern by agreement with the successful candidate) 0.5 to 0.8 Full Time Equivalent.

Salary:                £25,161  full time equivalent 

Annual leave:    33 days pro rata including Bank Holidays

Fixed Term:      Until 31/03/2022 with possible extension beyond this end date

Location:            Wiltshire wide cover. 

What you need:  You need to be client focussed and can work to support volunteers and help them grow. We need people to ensure that we can best use our staff and volunteers to provide the best quality advice, face to face, on the telephone and by email. You will need experience of working in a customer facing service, possibly in the advice, statutory or third sector. What you don’t need: In depth technical knowledge of a particular advice subject area. However, some working knowledge of advice areas would be beneficial. We have multiple channels of support to help you to develop this knowledge. You just need to bring an enquiring mind and people skills. If you are interested in working in an interesting and stimulating environment where no two days are the same whilst making a tangible contribution to the wider community for an  application pack please go to www.citizensadvicewiltshire.org.uk or contact  Telephone 01249 474063 for further information.

Closing date: 8th April 2021     Interviews: 21st April 2021

We do not accept CVs as part of the recruitment process Citizens Advice recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.

Latest training events 

BTC Webinar for Wiltshire Money Members and WCA staff/volunteers
On 11th March  2021 Wiltshire Money & WCA ran a free one hour webinar in collaboration with the Benefits Training Company. This informative webinar covered recent benefit updates (for instance impact of 2021 Budget ) and relevant issues such as UC & SDP (Severe Disability Preminum) and  recent caselaw decisions. The webinar proved very popular with 60 WM Members and WCA staff and volunteers attending. If you didnt get a chance to attend click here to view again (Link available until 01/04/21)
Future "Bitesize" Q&A/Training sessions - your views 
These (free/minimal cost, 30-60 minute ) online sessions will be run, by Wiltshire Money, where possible with subject experts/knowledable speakers.
 It would be great to have your views and your feedback on what topics you would like to see covered. If you have an idea for a bitesize training session, anything that will help you and/or your team cope with this fast changing environment, please let me know and email me at
Virtual presentations, training and webinars are all still taking place, however. See below links to relevant updates and information that I hope you will find useful

Benefits Training Company (BTC)

For interactive, professional input on how to best support people with welfare benefits issues, try booking onto one of the BTC live, modular online training courses.

For BTC Online Benefits Training available until April 2021 Click here

Policy in Practice Webinars. including flexible collection policies for Council Tax debt and "watch on demand webinars" including a Policy Review of 2020 and a look forward to 2021.  

DWP - Skills Toolkit 

More free courses have been added to The Skills Toolkit, with topics including getting the most out of Microsoft Outlook, introductions to finance and bookkeeping and understanding how computer networks operate.

The online learning platform is available to everyone and provides easy access to a selection of high-quality digital and numeracy courses, which can help people build up their skills, progress in work and boost their job prospects.

Acas  have a number of online training modules such as "Mental Health", "Redundancy" and "Contracts, Hours and Pay". Acas experts run regular webinars on employment law topics and employment relations  They're free to join, you just need to register in advance. You can view previous webinars and subject to available spaces, you can Register for upcoming webinars. 

Mental Health First Aid (MHFA) England have adapted their training courses so they can be accessed remotely, either through online instructor delivery or with digital only content.  

Next Wiltshire Money Forum date tbc winter/spring 2021

You can Email us to let us know if your organisation would like to present ("Virtually" if necessary) at a future Wiltshire Money Forum. We are always looking for volunteers! 

Previous Forums

Wiltshire Money Forum - November 2020 the winter Wiltshire Money Forum was a "Virtual Conference"

The Virtual WM Forum took place w/c 9th November to coincide with "Talk Money Week" On the Monday, WM Members were invited to drop-in and say “hello”. It was good to hear our member’s latest news; including Wendy who gave us an update on the work of Stop Loan Sharks - Illegal Money Lending Team

WM Members dropped in to a discussion and Q&A on 12th November.The theme was "Support initiatives and Covid" We heard from various guest speakers, including from Wessex Water, Swan Advocacy, Family Learning Team, Healthwatch and TV Licensing about their positive local initiatives and schemes that are there to support our communities financially and emotionally at this difficult time.

The November virtual WM Forum Agenda with lots of useful links, service updates, presentations and topical information is still available HERE for the next few weeks.

Wiltshire Money Forum - July 2020  - the summer Wiltshire Money Forum was a "Virtual Conference"

Thank you to all those who attended the event -22 delegates. This meet provided an opportunity for discussion and for members to ask questions around topical issues on Housing, Council Tax, Employment issues & Furlough. We had 22 members join the call and a range of issues were discussed from Housing re-possession to Discretionary Housing payment rules and Redundancy questions

The "Virtual Agenda"  is available to view here The agenda provides links to presentations, useful contacts and information about housing, employment, debt etc.  The Agenda will be available on this website for a while so that Wiltshire Money members can browse the links and information in their own time.

Wiltshire Money Forum - December 2019

Thank you to all those who attended the event.  The event was attend by 27 delegates. 

You can find the presentations here. The  presentations  include Wiltshire Council’s updated Discretionary Housing Payment (DHP) Policy 2019. The scheme can offer Housing Benefit customers short term financial assistance with their housing costs during periods of particular need. Housing costs can include help towards rent, tenancy start up costs, and moving costs.

In addition, the trainer contact details for the "Gambling Awareness" session if you have any questions or requests for further training are included in the presentation slides

Wiltshire Money Forum - September 2019

Thank you to all those who attended the event.  The event was attend by approx 41 delegates.  You can find the presentations here

 All Presentations from earlier forums can be found on a separate web page by clicking here

 Training and Events

See below for details of current training opportunities and feedback from previous events

Future training events 

No training events are scheduled at this time

Previous training Events 

Bitesize Session - Employment Law for Money Advisers 20th October 2020

This free session took place online with 25 WM members and a chance to ask an Employment Lawyer questions on topics such as:

  • Redundancy Pay, Notice Pay, Holiday Pay
  • Unpaid Wages
  • When to check for Discrimination
  • Sick Pay rules
  • Flexible Working , the Furlough Scheme Introduction to ACAS,  Introduction to Employment Tribunal.

The feedback was very positive with delegates saying it  was very informative and helpful.... "That was excellent! Thanks for organising it and please let Paul know how enlightening that was - He's made the subject seem so much less daunting..."

Wiltshire Money - 1 day Universal Credit in Practice Course on the 5 February 2020. 

“Very experienced and engaging trainer. I will definitely use the information we covered and the resource pack”

The course, run by the Benefits Training Company, provided an update for those working with clients in receipt of UC. A total of 16 delegates, from a range of organisations, attended the training. 81% of delegates said they would certainly go on to use the information given to them and 100% of the delegates rated the course rated the Course 8/10 or above.